sfm Customer Count: The nextaro® Story
How Listening to Customers Drives True Innovation
At sfm, putting the customer first isn’t just a slogan, it’s a guiding principle behind every product and service we realize. Our commitment is simple: Create solutions that make our users’ everyday lives easier, safer, and more efficient. This philosophy is at the heart of nextaro®, our product family for the reconstitution of lyophilized drugs and transfer of liquids.
Customer Needs as the Compass for Innovation
The journey to nextaro® began with a fundamental question: Which challenges do our customers face with their current devices and processes in everyday use? Rather than relying solely on market analysis, we made it our mission to speak directly with the users. Their feedback became our compass, guiding each step of the development process. It quickly became clear that customers wanted a transfer device that better supported their daily routines and delivered enhanced safety and comfort.
Working Together Toward the Ideal Product
Innovation at sfm is a collaborative process. We believe the best solutions come from partnership and dialogue with key market players. Throughout nextaro®’s development, we invited users to share their real-world experiences and suggestions. Their voices influenced every decision, resulting in devices that set new standards for reliability and ease of use.
nextaro®: From Innovation to a Modular Product Family
Thanks to this intensive collaboration, nextaro® was designed with a range of features directly inspired by user insights:
Two integrated filters for maximum safety, tailored to customer requirements.
Adjustable filter material and variable separation rate for flexible, customizable applications.
Ventilated version for reconstituting vials with low vacuum, developed in response to user requests.
Robust construction and pre-centering on the vial to prevent slanted placement and jamming, addressing the need for reliability.
Snap-in mechanisms to ensure a secure hold and stabilize vials during transfer, as asked for by users.
Controlled transfer to minimize foam formation, a frequent user request for better product quality.
Biocompatible materials such as PP and TPE for safety and sustainability, tailored to customer needs.
Adjustable flow rate for maximum flexibility - because every application is unique.
To further support individual needs, nextaro® has grown into a modular product family. This variety of modules and variations means users can select exactly the right device for their specific requirements, whether they need special filters, unique structures, or different sizes. The modularity of nextaro® stands for maximum flexibility.
Conclusion: Targeted Innovation Through Customer Proximity
nextaro® represents the result of sfm’s consistent focus on market needs. Their voices, challenges, and experiences drive our development process. Through ongoing dialogue and close collaboration, sfm creates more than just products - we deliver solutions that are truly needed and that sustainably improve users’ everyday lives. Those who use our nextaro® products benefit from unmatched safety, comfort, and innovation, because we are able to listen.